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Wilkinsons Store « Back to directory

National retailer
74-76 Cotton Street, Castle Douglas, DG7 1AN

T: 01556 503 500
E: enquiries@wilko.com
W: View website » Twitter Facebook

1 day ago

Wilko

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Comment on Facebook

Iver had to open a case with Paypal regarding my order. This is ridiculous. No one answers the phone when you ring. What is going on?

I placed my order a month ago now. I am still waiting to receive it. I have emailed on a number of occasions all of which tell me you’ll get back to me within a certain amount of hours.. you had failed to do this. I have phoned and can never get through to anyone, your local branch can’t help. I have had to source the items from elsewhere. I no longer want it. This has been the most ridiculous customer service! Stop taking new orders when you can’t solve the existing ones! I want the whole thing including my delivery fee refunded. Can someone please get back to me. Thank you

If u have ur order number and no the items u ordered contact ur local store if u was getting click collect and they can offer refunds and put the stock back wen it arrives Ladies x

my order arrived nearly two weeks ago, half damaged, half missing, the courier was traumatised delivering it, ive emailed twice and had no response, ive pm you , can someone deal with this !!!!!!!!!!!!!!!!!!

I’m GETTING NO RESPONSE TO EMAILS, PHONECALLS! Are you going into administration or something?? GIVE US OUR MONEY BACK!!!!

How do you expect me to fix that to a flat surface?

Answer your phones or start replying to messages people are leaving you!!!

Do you sell egg. Timer

Yes I've been having it it all right

No wilco in keighley

I no you ready Amy coming

Only 1.75 from 4.00

Beryl Webster don't you have this shampoo

Jessie Wharrier

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2 weeks ago

Wilko

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Comment on Facebook

Been waiting weeks for my order! Email/ring/rant on here and still getting no response!! Guess I’m going to get a refund one day (hopefully) rather than the items I wanted! You suck 😞

my order arrived nearly two weeks ago, half damaged, half missing, the courier was traumatised delivering it, ive emailed twice and had no response, ive pm you , can someone deal with this !!!!!!!!!!!!!!!!!!

Stop wasting your time advertising stuff you dont have and start doing somethiñg productive like sorting out the hundreds of orders you have messed up and taken payment for.

I placed my order a month ago now. I am still waiting to receive it. I have emailed on a number of occasions all of which tell me you’ll get back to me within a certain amount of hours.. you have failed to do this. I have phoned and can never get through to anyone, your local branch can’t help. I have had to source the items from elsewhere. I no longer want it. This has been the most ridiculous customer service! Stop taking new orders when you can’t solve the existing ones! I want the whole thing including my delivery fee refunded. Can someone please get back to me. Thank you

Wilkos Woolwich - the staff levels are appalling. Rarely more than one till open and the queue goes half way down the store before anyone takes the initiative to open more. I've shopped in here for 18 months and it's always the same. Doesn't seem to be a manager or supervisor, staff walk around the queue rather than open a till. Wilkos really you need to address this.its impossible to pop in for a couple of items quickly, its at least 30 mins each visit

Shocking customer service on hold for over 20 mins still don't get to speak to anyone Facebook messages have not been replied to I have waited 20 DAYS for a delivery of a CURTAIN POLE and not even a sorry of your company

Don’t bother with wilko. Have an order outstanding since August and they can’t be arsed to answer the phone or respond to the numerous messages that have been sent! Spend your hard earned cash elsewhere cos they clearly couldn’t give a sh*t about their customers

Can you reply to my messages??? 14th August put an online order in for garden paint.... still haven't received it and you haven't bothered to refund me as per my request

What the hell? So the boys blue balloons are £1 yet the girls pink are £2 both are reduced? Had an assistant check the price and they confirmed they are correct. Wilkos you should be ashamed of yourselves

I’m GETTING NO RESPONSE TO EMAILS, PHONECALLS! Are you going into administration or something?? GIVE US OUR MONEY BACK!!!!

Not great reviews. I should have received my order ?

Still waiting for a reply to my message x

Where is my ORDER?

So miss the Wilko store that was in Kilmarnock 😩

Have you gone bust??

A

Yea right! I’ve ordered stuff for son to go back to school and STILL no sign!

Maureen add your comment here

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A high-street chain selling household, DIY and homeware goods, including own-brand products.

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